Privacy Policy

Grand Rush Casino respects the privacy of players and aims to handle personal information fairly, transparently and securely. This policy describes the general types of information an online casino may handle, the purposes for using it, and the choices available to players. It applies to information collected through the website, account features, customer support interactions and related casino services.

Personal information means information that identifies you or could reasonably be connected with you. The information handled will depend on how you use the website, the services you request, the checks that apply to your account and the choices you make about communications. Some information may be required before an account can be opened or certain services can be used.

By using the website, you should read this policy together with the applicable website terms and any notices shown when information is collected. If this policy is updated, the revised version may be published on the website. The updated policy will apply from the date stated or, where no date is stated, from publication.

Information is used only for reasonable business, service, security and legal purposes connected with operating an online casino. Common purposes include:

• Creating, maintaining and administering your account.
• Providing requested website features, casino services, customer support and account communications.
• Confirming your identity and age, checking account information and completing required verification processes.
• Processing deposits, withdrawals and other account transactions, and maintaining accurate transaction records.
• Detecting, investigating and preventing fraud, money laundering, abuse, collusion, unauthorised access and other prohibited or harmful activity.
• Protecting the security, reliability and integrity of the website, systems, players and service providers.
• Understanding website use, improving features, testing functionality and correcting technical problems.
• Sending service messages, security notices and other communications needed to operate your account.
• Sending promotional communications where permitted and where you have provided the relevant consent or otherwise have a lawful basis to receive them.
• Meeting legal, regulatory, tax, accounting, court or law enforcement requirements that apply to the services.

Information may be shared where reasonably necessary with trusted providers that support website hosting, technology, identity verification, payment processing, security, customer support, communications, analytics or professional services. These providers should receive only information relevant to their work and are expected to protect it. Information may also be disclosed where required or permitted by law, to prevent harm or fraud, or to protect the rights, property and security of the website and its users.

Information may be processed or stored in Australia or another country where a service provider operates. Where information is handled by another provider, appropriate steps should be taken to protect it and to limit its use to the relevant service or purpose.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights are not always absolute, and a request may be subject to identity checks, legal exceptions, security requirements or the need to retain certain records.

Requests you may make

• Access: ask for information about the personal data held about you and, where appropriate, a copy of that data.
• Correction: ask for inaccurate, incomplete or outdated personal data to be corrected or updated.
• Deletion: ask for personal data to be deleted where it is no longer needed or where another valid basis for deletion applies.
• Marketing consent: withdraw consent to promotional marketing at any time. You can also use an unsubscribe option in a marketing message where one is provided.
• Information about use: ask for general information about how your data is collected, used or shared.

To exercise your data rights or ask a privacy question, email support@grandrushcasino.win. Please explain your request clearly and include enough information for the relevant account or data to be identified. For your protection, additional information may be requested to verify your identity before a request is completed. This helps prevent personal information from being disclosed to the wrong person.

A request will be reviewed and handled within a reasonable period. Some requests may be limited or refused where fulfilling them would compromise another person’s privacy, affect security or fraud controls, conflict with a legal obligation, interfere with a transaction or require records that must be retained. If deletion is not possible, the relevant information may instead be restricted from further use where appropriate.

Withdrawing consent to marketing will not normally affect the operation of your account or the lawfulness of processing that took place before consent was withdrawn. You may still receive essential service, security, transaction or account messages where they are needed to provide the service.